Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Several types of products cannot be returned. Perishable items such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, tape or vinyl record that has been opened.
*Any item that is not in its original condition, damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your request.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, check your bank account first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If after following all these steps you still have not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only normal priced items can be refunded. Unfortunately, sale items are non-refundable.
Exchanges (if applicable)
We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same article, please send us an e-mail to email@example.com: LM Entreprises 4 rue de la République, Lyon, V, 69001, France.
If the returned item was identified as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. As soon as we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift recipient preferred to receive the item first and give it to you later, we will issue a refund to the gift recipient and it will know that you have returned the item.
To return a product, you must send it by post to Lm Entreprises 4 rue de la République, Lyon, V, 69001, France.
You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund.
Depending on your place of residence, the time taken to receive your exchanged product may vary.
If you are shipping an item worth more than €75, you should consider using a delivery service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you are returning.